Chat Delay Action

This action will delay chat flow by a given amount of seconds. A typing indicator can be enabled to give the end user the feeling of someone typing on the chatbot end.

Settings

The action uses the following settings:

Setting

Description

Chat Delay

The amount of seconds that Xenioo will wait on this action

Show Typing Indicator

Show or hide a typing indicator on your chatbot channel

Remarks

You do not need to use this action to simulate typing of standard text: Xenioo already implements a chatbot wide typing simulation mechanism. Use this delay to simulate additional, processing related delay.

The chat delay applied should not be used to simulate a long process happening. On multiple platforms, a chat delay of more than 10 seconds will automatically hide the typing indicator and look like the chatbot has gone silent. To simulate an asynchronous operation please refer to broadcasts or behaviors scheduling.

Trigger

This action has no triggers.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available. Messenger typing indicator will timeout and hide automatically after 20 seconds.

WhatsApp

Fully Available

Telegram

Fully Available

Web

Fully Available

Alexa

Fully Available

Google Assistant

Fully Available

Slack

Fully Available

API

Fully Available

This action can be used only inside interactions and not as child of other actions. Any account can use this action regardless of subscription level.

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