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  1. Actions And Operations
  2. Input

Phone Number Action

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Last updated 4 years ago

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This action will hold the conversation and wait for the user to input a phone number. The conversation will hold until the user inputs a correct phone number or if the user, when allowed, skips the question.

Settings

The action uses the following settings:

Setting

Description

Wrong User Input Reply

This is the text that will be displayed if the user input does not match the control expression

Reply Pick Mode

When using multiple Wrong Input Reply lines, this option controls how replies are chosen.

Max Wrong Answers

The maximum number of wrong inputs the user can send before the question is skipped. Set to 0 (zero) to never give up on wrong inputs.

Never Skip Question

The question cannot be skipped by user. The input will repeat indefinitely until the control expression is matched or the maximum number of wrong inputs is reached

Intent Skip Question

The user can skip the question if his reply matches a specific intent

Text Skip Question

The user can skip the question if his reply matches a specific text or Regular Expression

Remarks

This action is halting the conversation. The chatbot is halted at the input point and will not proceed unless the conditions specified in the settings are met.

Reply Pick Mode options will pick a wrong reply (if more than one is specified) in the following way:

Mode

Result

Random

The reply will be picked randomly from the list of possible replies

List

The bot will pick the first reply at the first wrong input, then the second and so on. The bot will keep saying the last one when the end of the lis is reached

Round-Robin

Similar to list, except that when the end of the list is reached, the bot will restart from the first answer

Trigger

Successful User Input. This action will trigger any child operation as soon as the user input is matching the specified Control Expression.

Variables

This action produces the following variables after being triggered:

Variable

Description

user_phone_number

The specified phone number

input_fail_count

The number of times the user has failed to match the control expression

input_fail_triggered

True if the maximum number of wrong inputs has been reached. Otherwise empty.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Not Available. Alexa does not allow direct input halting.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

If the maximum number of wrong answers is reached the Successful User Input will still be triggered: you should variable to verify if the input was successful or not.

If the conversation is happening on a channel the user_phone_number variable will be automatically replaced by Xenioo with the current WhatsApp number. If you need to store a different number store the value into another right after the input.

This action can be used only inside interactions and not as child of other actions. Any account can use this action regardless of .

check the contents of input fail trigger
WhatsApp
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