Interactive Message Action

This operation will add a new card in a carousel template. Each card can have text, an image, multiple buttons and a default URL.

Settings

The action uses the following settings:

Setting	Description	Parsed
Message Type	The type of interactive message that will be displayed	⛔
Header Type	The type of header to be used	⛔
Header Text	The text of the header, when Header Type is set to Text	✅
Content Source	The source of the header content, when Header Type is set to Image, Video or Document	⛔
Body Text	The text of the main body of the message	✅
Footer Text	The text of the footer	✅
Button List Title	The title of the button that will open the list ina Button List message type	✅

Remarks

Interactive Message are a WhatsApp native message type. On channels that do not have this type of message, Xenioo will automatically revert to a standard Carousel Action.

Interactive Messages are available only on WhatsApp Business Providers. Not all WhatsApp providers are capable of correctly rendering this type of message. Please find below a list of the currently supported providers:

Provider	Buttons List	Reply Buttons
LINK Mobility	Supported	Supported
Messenger People	Supported	Supported

Button messages can have a maximum of 3 buttons while Button Lists can go up to 10.

Trigger

This action has no triggers.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Revert to Carousel.
WhatsApp	Provider Dependent
Telegram	Revert to Carousel.
Web	Revert to Carousel.
Alexa	Not Available
Google Assistant	Fully Available.
Slack	Fully Available.
Teams	Revert to Carousel.
API	Fully Available.

This action can be used only inside interactions and not as child of other actions. This action requires a Premium Account to be used on a live chatbot.