# Users and Conversation Persistance

As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on Xenioo storage.

Xenioo storage is provided by a secure cloud infrastructure based in EU.

The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 9 months.

Using the [Forget User Action](/actions-and-operations/privacy/xenioo.bots.actions.privacy.privacyforgetuseraction.md) It is however possible to configure each chatbot conversation so that no information is persisted or stored any Xenioo infrastructure beside temporary volatile memory.

{% hint style="warning" %}
This configuration will **completely remove** each and every information about the user contacting your chatbot. Conversation history, variables, phone numbers, emails and every other detail will be **completely deleted** from Xenioo.

In case of a brand new conversation (the user is contacted or contacts the chatbot for the first time), enabling this flag will ensure that **no information is saved** in any case on Xenioo db, making the conversation **fully volatile**.
{% endhint %}


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