Users and Conversation Persistance

As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on Xenioo storage.

Xenioo storage is provided by a secure cloud infrastructure based in EU.

The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 9 months.

Using the Forget User Action It is however possible to configure each chatbot conversation so that no information is persisted or stored any Xenioo infrastructure beside temporary volatile memory.

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