Highly Structured Message

This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.

Settings

The action uses the following settings:

Setting	Description	Parsed
Element Namespace	The namespace of the template. This is usually your Facebook Business Id.	✅
Element Name	The name of the element you've chosen for your template	✅
Time To Live	The TTL value for your template	✅
Language	The language of the template message	⛔
Parameters	The parameters that need to be supplied to your template	✅

Remarks

The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.

Some WhatsApp Business providers (Sinch, as an example) require a full name specification for all template parameters. If the active provider requires this type of notation you can follow the examples below.

Template:

Hello {1} this is {2}

Standard Parameters

Mary
The Super Bot

Named Parameters

body[1]text=Mary
body[2]text=The Super Bot

In both cases, the resulting template text sent will be

Hello Mary this is The Super Bot

Instead of using referenced messages, Twilio uses a very different approach: Twilio templates are sent as standard text. If the Twilio parser finds the message corresponding to a template, it will be sent as a template. If not, it will be sent as standard text. When using Twilio, you're free to use a standard text action even for templates or, alternatively, to specify the full template text in the "Parameters" field of this action.

Trigger

This action has no triggers.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Not Applicable
WhatsApp	Fully Available
Telegram	Not Applicable
Web	Not Applicable
Alexa	Not Applicable
Google Assistant	Not Applicable
Slack	Not Applicable
API	Not Applicable

This action can be used only inside interactions and not as child of other actions. This action is available only to Premium Accounts.