Highly Structured Message

This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.

Settings

The action uses the following settings:

Setting

Description

Element Namespace

The namespace of the template. This is usually your Facebook Business Id.

Element Name

The name of the element you've chosen for your template

Time To Live

The TTL value for your template

Language

The language of the template message

Parameters

The parameters that need to be supplied to your template

Remarks

The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.

Some WhatsApp Business providers (Sinch, as an example) require a full name specification for all template parameters. If the active provider requires this type of notation you can follow the examples below.

Template:

Hello {1} this is {2}

Standard Parameters

Mary
The Super Bot

Named Parameters

body[1]text=Mary
body[2]text=The Super Bot

In both cases, the resulting template text sent will be

Hello Mary this is The Super Bot

Instead of using referenced messages, Twilio uses a very different approach: Twilio templates are sent as standard text. If the Twilio parser finds the message corresponding to a template, it will be sent as a template. If not, it will be sent as standard text. When using Twilio, you're free to use a standard text action even for templates or, alternatively, to specify the full template text in the "Parameters" field of this action.

Trigger

This action has no triggers.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Not Applicable

WhatsApp

Fully Available

Telegram

Not Applicable

Web

Not Applicable

Alexa

Not Applicable

Google Assistant

Not Applicable

Slack

Not Applicable

API

Not Applicable

This action can be used only inside interactions and not as child of other actions. This action is available only to Premium Accounts.

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