# Highly Structured Message

This action will deliver a Message Template to the user. Message templates are created by your [WhatsApp Business selected provider.](https://docs10.xenioo.com/basic-concepts/publishing/channels/whatsapp/configuring-providers)

![](https://2678899722-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LdPD9c4fJbXSAZcPHt9%2F-M2E6cYqiCJSe-7eghyI%2F-M2E7T_pE0pkx8S4PkYt%2Fimage.png?alt=media\&token=f09a385a-2201-4c66-b048-264e931c65a4)

### Settings

The action uses the following settings:

| Setting           | Description                                                               | [Parsed](https://docs10.xenioo.com/actions-and-operations/dynamic-parsing) |
| ----------------- | ------------------------------------------------------------------------- | -------------------------------------------------------------------------- |
| Element Namespace | The namespace of the template. This is usually your Facebook Business Id. | :white\_check\_mark:                                                       |
| Element Name      | The name of the element you've chosen for your template                   | :white\_check\_mark:                                                       |
| Time To Live      | The TTL value for your template                                           | :white\_check\_mark:                                                       |
| Language          | The language of the template message                                      | :no\_entry:                                                                |
| Parameters        | The parameters that need to be supplied to your template                  | :white\_check\_mark:                                                       |

### Remarks

The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to[ Facebook documents](https://developers.facebook.com/docs/whatsapp/api/messages/message-templates/) for specific information on the required fields.

Some WhatsApp Business providers ([Sinch](https://docs10.xenioo.com/basic-concepts/publishing/channels/whatsapp), as an example) require a full name specification for all template parameters. If the active provider requires this type of notation you can follow the examples below.

Template:

```
Hello {1} this is {2}
```

Standard Parameters

```
Mary
The Super Bot
```

Named Parameters

```
body[1]text=Mary
body[2]text=The Super Bot
```

In both cases, the resulting template text sent will be

```
Hello Mary this is The Super Bot
```

{% hint style="warning" %}
Instead of using referenced messages, [Twilio ](https://www.twilio.com/docs/whatsapp/tutorial/send-whatsapp-notification-messages-templates#send-a-whatsapp-message-using-a-template)uses a very different approach: Twilio templates are sent as standard text. If the Twilio parser finds the message corresponding to a template, it will be sent as a template. If not, it will be sent as standard text.\
When using Twilio, you're free to use a standard text action even for templates or, alternatively, to specify the full template text in the "Parameters" field of this action.
{% endhint %}

### Trigger

This action has no triggers.

### Variables

This action does not produce any variable.

### Availability

Channel specific availability follows the table below:

| Channel          | Availability    |
| ---------------- | --------------- |
| Facebook         | Not Applicable  |
| WhatsApp         | Fully Available |
| Telegram         | Not Applicable  |
| Web              | Not Applicable  |
| Alexa            | Not Applicable  |
| Google Assistant | Not Applicable  |
| Slack            | Not Applicable  |
| API              | Not Applicable  |

This action can be used only inside interactions and not as child of other actions. This action is available only to [Premium Accounts](https://docs10.xenioo.com/basic-concepts/your-account/the-free-plan).