Xenioo
  • Welcome!
  • Basic Concepts
    • Your Account
      • The Free plan
      • Upgrading to a paid plan
      • Canceling your subscription
      • Deleting your account
      • Additional Packages
      • Support
      • Payment & Invoicing
      • Messages Count
    • Designing your Chatbot
      • Introduction
      • Behaviors
      • Interactions
      • Actions and Operations
    • Chatbot Details
      • Chatbot Settings
        • General Chatbot Settings
        • Chatbot Conversation Settings
        • Chatbot Integration Settings
      • Teams
        • Team Permissions
        • Team Message Templates
        • Team Member Access
      • Backup & Restore
      • Clone and Reference Clone
    • Publishing
      • Live & Draft Chatbots
      • Publish Your Bot
      • Channels
        • Web
          • Web Variables
          • WordPress
          • Widget Customization
            • Initialization
            • Scripting
        • WhatsApp
          • WhatsApp Variables
          • First Message Processing
          • Configuring Providers
            • Infobip
            • ZOKO
            • MessengerPeople
            • Twilio
            • Chat-API
            • Maytapi
            • Wassenger
            • Waboxapp
        • RCS
          • RCS Variables
          • Configuring Providers
            • LINK Mobility
        • Google Business Messages
          • Google Business Messages Variables
        • SMS
          • SMS Variables
          • Configuring Providers
            • LINK Mobility
        • Facebook
          • Facebook Ads Integration
          • Feed Integration
          • Messenger Referral
          • Facebook Variables
          • Moving users from an existing bot to Xenioo
        • Telegram
          • Telegram Deep Linking
          • Telegram Variables
        • Slack
          • Configuring Slack
          • Slack Variables
        • Microsoft Teams
          • Microsoft Teams Variables
        • Discord
          • Discord Variables
        • Alexa
          • Troubleshooting
          • Alexa Variables
        • Google Assistant
          • Google Assistant Variables
        • Phone
          • Phone Variables
          • Configuring Providers
            • Voximplant
        • Custom
          • REST Reference Guide
          • API Variables
    • Users and Conversation Persistance
  • Artificial Intelligence
    • Intents
    • Expressions
    • Entities
      • Creating Manually
      • Entity Types
      • Synonims
    • Training & Testing your Model
      • Using the NLP Parse Logs
      • Importing Intents From File
    • NLP Master
  • Database
    • Xenioo Database
    • Collections
      • Import And Export Collections Data
    • Database API Interface
      • Url Filtering Syntax
      • Save To Collection
      • Delete From Collection
      • Query Collection
      • CSV Direct Data
  • Broadcasts
    • Broadcasts
      • Settings
        • On Demand
          • HubSpot
        • On Date And Time
        • On Time
        • On Trigger
        • On Interval
    • Campaigns
    • Distribution Lists
    • Audiences
    • Distribution Logs
  • Conversations
    • Conversations
    • Contacts
    • Chat Commands
    • Contact Details
    • Data Retention
  • Actions And Operations
    • Execution
      • Execution Diagram
    • Actions Availability
    • Variables and Tags
    • Dynamic Parsing And Content
    • Content
      • Text Action
      • Random Text Action
      • Quick Reply Action
      • Database Quick Reply Buttons Action
      • Quick Reply Array Action
      • Chat Delay Action
      • Phone Quick Reply Action
      • Email Quick Reply Action
      • Location Quick Reply Action
      • Display Location
      • Image Action
      • Video Action
      • Audio Action
      • File Action
      • Url Action
      • NLP Topics Summary Action
      • Highly Structured Message
      • Custom Class
    • Input
      • Voice Recognition Action
      • Global Detection
        • Text Parse Action
        • NLP Processing Action
        • Dialogflow Detection Action
        • IBM Watson Assistant Intent Detection Action
      • Generic Input Action
      • NLP Input Action
      • Number Input Action
      • Email Input Action
      • Phone Number Action
      • Media Attachment Action
      • Voice Input Action
      • Global Detection Action
      • Dialogflow
        • Dialogflow Input Action
        • Dialogflow Detection Action
      • IBM Watson Assistant
        • IBM Watson Assistant Input Action
        • IBM Watson Assistant Detection Action
    • Flow
      • Go To Action
      • Include Interaction Action
      • Random Split Action
      • Flow Control Action
      • Set Chat Operator State Action
      • Schedule Behaviour Action
      • Variable Switch Action
      • Tag Switch Action
      • Set Context Action
      • Conversation Bookmark Action
      • Create Conversation URL Action
      • Reset Conversation Action
      • Control Conversation Transfer Action
        • Forward Variable Value Action
    • Forms
      • Form Container
      • Fields
        • Text Box
        • Password
        • Text Area
        • Dropdown
        • Checkbox
        • Number
        • Date Picker
        • Time Picker
        • Calendar
        • File Upload
      • Layout
        • Image
        • Literal
        • Divider
        • Html Content
        • Custom CSS
    • Database
      • Load Single Record
      • Delete Records
      • Save Record
      • Save Raw Model
      • Query Collection Data
      • Move To Next Record
      • Set Field Filter Value
      • Order By Field
      • Set Field Value
    • Cards
      • Carousel Template Action
      • List Card Template Action
      • Buttons Card Template Action
      • Card Container Action
      • Interactive Message Action
      • One-Time Notification Request Action
      • Database Carousel Action
      • Dynamic Carousel Action
      • Card And Menu Buttons
        • Postback Button Action
        • URL Button Action
        • Call Phone Button
        • Share Button Action
        • Nested Button Action
        • Interactive Button
    • Profile
      • Set Variable Action
      • Delete Variable Action
      • Set Tag Action
      • Delete Tag Action
      • Set Campaign Subscription Action
    • Privacy
      • Forget User
      • Privacy Opt-In
      • Privacy Flag Condition
    • IoT
      • Control Device State
      • Device State Switch
    • Integration
      • Call API Service Action
      • Execute Cloud Script Action
        • Base Conversation object methods
        • Firebase Connection methods
        • Xenioo Database Collection Methods
      • Execute Client Script Action
      • Send SMS Message
      • Dynamic Content Action
      • Post To Facebook Action
      • Firebase Database Action
      • ActiveCampaign Action
      • Zapier Webhook Action
      • MailChimp Contact Action
      • Wordpress Search Action
      • RSS & Podcast Feed Action
      • SendGrid Mail Action
      • Send Mail Action
      • Send Custom Mail Action
  • Xenioo API
    • Choosing your API
    • Global Platform API
      • Authorization
      • Platform SSO
      • Bots
        • Publish
        • Clone
        • Reference Clone
        • Teams
          • List
          • Add Or Update
          • Delete
      • Conversations
        • Exist
        • Data
        • Share Url
      • AI
      • Statistics
        • Runtime Data
        • Report Files
        • Download Report File
      • Broadcasts
        • Broadcasts List
        • Broadcast State
  • Service State
    • Scheduled Maintenance
    • Platform Changelog
Powered by GitBook
On this page
  • Custom Variables
  • Contact Notes
  • Variables And Tags
  • Custom Conversation Tab Section

Was this helpful?

  1. Conversations

Contact Details

PreviousChat CommandsNextData Retention

Last updated 3 years ago

Was this helpful?

Placed on the right of the conversation view, the contact details panel will display custom information about the select contact.

Custom Variables

By default, the Contact Details panel will display general contact information such as email, phone number, date of last contact and contact channel. These information are added by default by Xenioo and can be customized at will.

On the right side of the contact avatar image click on the custom variable icon to add any of the conversation variables to the details panel. Also, variables added by default by Xenioo can be deleted by clicking on the small trashcan you can see when hovering the value.

Contact Notes

Operators accessing the conversation can attach custom notes to a contact. Custom notes are seen only by the operators that can access the conversation and by the account owner. The selected user will not see any kind of information added to notes.

Variables And Tags

The panel is split into four different sub panels that contain the following informations:

Section

Description

Runtime

These variables are managed by actions, operations or directly by your chatbot flow. If you use a custom variable in your chatbot it will be found here.

System

These variables are default, standard values that are most of the times automatically filled by channels data. These variables are usually accessed but never altered directly by your flow.

Privacy

Tags

The full list of user related tags will be found here.

Custom Conversation Tab Section

As an example, your custom tab may display a custom url such as https://my.specialservice.ai/info/{{mycustomuservariable}} and display dynamic users information directly inside Xenioo interface.

The custom Url is displayed inside an iframe. Some public websites may actively block any request coming from an iframe.

The Variables and Tags panel will display in real-time each and every runtime that your chatbot has collected during the conversation with the selected user.

Here you will find the privacy acceptance status of the current conversation. If you used the you will se the accepted flags here.

If the changes can be made to both variables and tag values. The changes are immediate and injected into the conversation in real-time. Note that while always possible, some changes may drastically alter your chatbot execution and flow.

You can add a custom tab on this panel by configuring it inside your . You can choose to display any Url inside the custom tab. The custom Url can contain any reference to the current conversation variables as you would do with

variable and tag
chatbot conversation settings
dynamic parsing.
Privacy Opt-in Action
active operator has the required permissions