Xenioo
  • Welcome!
  • Basic Concepts
    • Your Account
      • The Free plan
      • Upgrading to a paid plan
      • Canceling your subscription
      • Deleting your account
      • Additional Packages
      • Support
      • Payment & Invoicing
      • Messages Count
    • Designing your Chatbot
      • Introduction
      • Behaviors
      • Interactions
      • Actions and Operations
    • Chatbot Details
      • Chatbot Settings
        • General Chatbot Settings
        • Chatbot Conversation Settings
        • Chatbot Integration Settings
      • Teams
        • Team Permissions
        • Team Message Templates
        • Team Member Access
      • Backup & Restore
      • Clone and Reference Clone
    • Publishing
      • Live & Draft Chatbots
      • Publish Your Bot
      • Channels
        • Web
          • Web Variables
          • WordPress
          • Widget Customization
            • Initialization
            • Scripting
        • WhatsApp
          • WhatsApp Variables
          • First Message Processing
          • Configuring Providers
            • Infobip
            • ZOKO
            • MessengerPeople
            • Twilio
            • Chat-API
            • Maytapi
            • Wassenger
            • Waboxapp
        • RCS
          • RCS Variables
          • Configuring Providers
            • LINK Mobility
        • Google Business Messages
          • Google Business Messages Variables
        • SMS
          • SMS Variables
          • Configuring Providers
            • LINK Mobility
        • Facebook
          • Facebook Ads Integration
          • Feed Integration
          • Messenger Referral
          • Facebook Variables
          • Moving users from an existing bot to Xenioo
        • Telegram
          • Telegram Deep Linking
          • Telegram Variables
        • Slack
          • Configuring Slack
          • Slack Variables
        • Microsoft Teams
          • Microsoft Teams Variables
        • Discord
          • Discord Variables
        • Alexa
          • Troubleshooting
          • Alexa Variables
        • Google Assistant
          • Google Assistant Variables
        • Phone
          • Phone Variables
          • Configuring Providers
            • Voximplant
        • Custom
          • REST Reference Guide
          • API Variables
    • Users and Conversation Persistance
  • Artificial Intelligence
    • Intents
    • Expressions
    • Entities
      • Creating Manually
      • Entity Types
      • Synonims
    • Training & Testing your Model
      • Using the NLP Parse Logs
      • Importing Intents From File
    • NLP Master
  • Database
    • Xenioo Database
    • Collections
      • Import And Export Collections Data
    • Database API Interface
      • Url Filtering Syntax
      • Save To Collection
      • Delete From Collection
      • Query Collection
      • CSV Direct Data
  • Broadcasts
    • Broadcasts
      • Settings
        • On Demand
          • HubSpot
        • On Date And Time
        • On Time
        • On Trigger
        • On Interval
    • Campaigns
    • Distribution Lists
    • Audiences
    • Distribution Logs
  • Conversations
    • Conversations
    • Contacts
    • Chat Commands
    • Contact Details
    • Data Retention
  • Actions And Operations
    • Execution
      • Execution Diagram
    • Actions Availability
    • Variables and Tags
    • Dynamic Parsing And Content
    • Content
      • Text Action
      • Random Text Action
      • Quick Reply Action
      • Database Quick Reply Buttons Action
      • Quick Reply Array Action
      • Chat Delay Action
      • Phone Quick Reply Action
      • Email Quick Reply Action
      • Location Quick Reply Action
      • Display Location
      • Image Action
      • Video Action
      • Audio Action
      • File Action
      • Url Action
      • NLP Topics Summary Action
      • Highly Structured Message
      • Custom Class
    • Input
      • Voice Recognition Action
      • Global Detection
        • Text Parse Action
        • NLP Processing Action
        • Dialogflow Detection Action
        • IBM Watson Assistant Intent Detection Action
      • Generic Input Action
      • NLP Input Action
      • Number Input Action
      • Email Input Action
      • Phone Number Action
      • Media Attachment Action
      • Voice Input Action
      • Global Detection Action
      • Dialogflow
        • Dialogflow Input Action
        • Dialogflow Detection Action
      • IBM Watson Assistant
        • IBM Watson Assistant Input Action
        • IBM Watson Assistant Detection Action
    • Flow
      • Go To Action
      • Include Interaction Action
      • Random Split Action
      • Flow Control Action
      • Set Chat Operator State Action
      • Schedule Behaviour Action
      • Variable Switch Action
      • Tag Switch Action
      • Set Context Action
      • Conversation Bookmark Action
      • Create Conversation URL Action
      • Reset Conversation Action
      • Control Conversation Transfer Action
        • Forward Variable Value Action
    • Forms
      • Form Container
      • Fields
        • Text Box
        • Password
        • Text Area
        • Dropdown
        • Checkbox
        • Number
        • Date Picker
        • Time Picker
        • Calendar
        • File Upload
      • Layout
        • Image
        • Literal
        • Divider
        • Html Content
        • Custom CSS
    • Database
      • Load Single Record
      • Delete Records
      • Save Record
      • Save Raw Model
      • Query Collection Data
      • Move To Next Record
      • Set Field Filter Value
      • Order By Field
      • Set Field Value
    • Cards
      • Carousel Template Action
      • List Card Template Action
      • Buttons Card Template Action
      • Card Container Action
      • Interactive Message Action
      • One-Time Notification Request Action
      • Database Carousel Action
      • Dynamic Carousel Action
      • Card And Menu Buttons
        • Postback Button Action
        • URL Button Action
        • Call Phone Button
        • Share Button Action
        • Nested Button Action
        • Interactive Button
    • Profile
      • Set Variable Action
      • Delete Variable Action
      • Set Tag Action
      • Delete Tag Action
      • Set Campaign Subscription Action
    • Privacy
      • Forget User
      • Privacy Opt-In
      • Privacy Flag Condition
    • IoT
      • Control Device State
      • Device State Switch
    • Integration
      • Call API Service Action
      • Execute Cloud Script Action
        • Base Conversation object methods
        • Firebase Connection methods
        • Xenioo Database Collection Methods
      • Execute Client Script Action
      • Send SMS Message
      • Dynamic Content Action
      • Post To Facebook Action
      • Firebase Database Action
      • ActiveCampaign Action
      • Zapier Webhook Action
      • MailChimp Contact Action
      • Wordpress Search Action
      • RSS & Podcast Feed Action
      • SendGrid Mail Action
      • Send Mail Action
      • Send Custom Mail Action
  • Xenioo API
    • Choosing your API
    • Global Platform API
      • Authorization
      • Platform SSO
      • Bots
        • Publish
        • Clone
        • Reference Clone
        • Teams
          • List
          • Add Or Update
          • Delete
      • Conversations
        • Exist
        • Data
        • Share Url
      • AI
      • Statistics
        • Runtime Data
        • Report Files
        • Download Report File
      • Broadcasts
        • Broadcasts List
        • Broadcast State
  • Service State
    • Scheduled Maintenance
    • Platform Changelog
Powered by GitBook
On this page
  • Not processing the first message
  • Processing the first message

Was this helpful?

  1. Basic Concepts
  2. Publishing
  3. Channels
  4. WhatsApp

First Message Processing

PreviousWhatsApp VariablesNextConfiguring Providers

Last updated 4 years ago

Was this helpful?

The WhatsApp channel is activated by a first user message. Typically is the target user that will start the conversation either by directly typing something or by following a typical

Using Xenioo you have the choice to decide how to handle this first message.

Not processing the first message

This is the default setting. Xenioo will receive the very first user message but will not redirect it to the chatbot. The conversation will start from the very normally. The text sent by the user can still be accessed anytime by your chatbot from the optin_message .

In this case do not use an input action as the very first step of your chatbot as the chatbot will stay silent until the user writes again.

Processing the first message

If you decide to receive the first message like normal text, your chatbot can react to the message received like . The global detection can trigger a flow change caused by different options in the control expression.

If you use intents or , the first message may trigger automatically any of them.

Assuming you're giving away links to your WhatsApp with different starting links, your start interaction may look like this:

The very first will receive the text and trigger a flow change based on the incoming value (menu or product in our example). The last Go To is instead used to handle different inputs that can show an help for your user.

Global Detection Action
WhatsApp chat url.
first start interaction
runtime variable
with a standard global detection action
bot or behavior level triggers
automatic redirection NLP